علوم انسانی دریا
Mojtaba Abbaspour; Tahmors Hasangholipor yasory; Mohsen Nazari; Jafar Sayareh
Abstract
Change and development in the business environment have led to the creation of a new model of competition and cooperation in the market. The competition of most countries in the world market has led to a dramatic increase in competition in international trade. To consolidate the core role of companies ...
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Change and development in the business environment have led to the creation of a new model of competition and cooperation in the market. The competition of most countries in the world market has led to a dramatic increase in competition in international trade. To consolidate the core role of companies and meet market needs, maximize market share and minimize running costs, adopting a competitive strategy has become common. The purpose of this article is to review the frequency and type of published research, the contents of research of influential countries and their cooperation, as well as major and flourishing thematic categories in coopetition strategy research from 1996 to 2022. In this study, we used CiteSpace software to analyze coopetition strategy research. Based on the analysis of 2998 researches from WoSCC database, the critical features of coopetition strategy research were obtained, which provides an overview of a system of coopetition strategy research with a view to the transportation industry worldwide. The results showed that given the thematic categories related to the transportation industry, were formed during the last decade (since 2010), but in the discussion of the flourishing of subject categories, the subject categories "Transportation Science and Technology" and "Transportation" Among the first three subject categories, they were identified with the strongest prosperity, and in particular, the industry in the last three years (2019 to 2022) has become an active field of coopetition strategy research. The results of this research will help researchers to quickly understand the frontiers of competing strategy research and gain more valuable scientific information. This study also provides resources for future research and useful insights for relevant researchers.
Abstract
The present study was carried out in order to evaluate the quality of the services at Rajaee Port container terminal. In this study, the SERVQUAL model was used, which is a tool for measuring the quality of services, and the identification and analysis of the existing gaps between the expectations and ...
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The present study was carried out in order to evaluate the quality of the services at Rajaee Port container terminal. In this study, the SERVQUAL model was used, which is a tool for measuring the quality of services, and the identification and analysis of the existing gaps between the expectations and perceptions of those receiving the services. The participants of this study are the customers at Rajaee Port Container terminal. Judgmental sampling method was used for selecting the sample. The standard and localized questionnaires with Cronbach's alpha was 0.921 and in the expectations section it was 0.895 among the 150 members of sample, of which 102 (68%) questionnaires were returned. To analyze the data, the LISREL software was used to check the reliability of the SERVQUAL and then the SPSS software was used to carry out the T- Test pair sample in order to check the significant gap between the expectations and perceptions of the respondents to the services. The results of the analysis indicate that there is a gap between the services expected by the customers and the services they have been provided with by Rajaee Port container terminal in all five dimension of quality services and from weight importance point of view; the tangible dimension is the most important dimension among other dimensions and after that, reliability, assurance, responsiveness and empathy are of the highest importance respectively. Furthermore, the tangible dimension has the maximum gap and the empathy dimension has the minimum gap between customers’ expectations and perceptions.